Apple (NASDAQ: AAPL) facing glitches, but staying strong

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By Stefan Larson on September 26, 2014 Intl News

Apple (NASDAQ: AAPL)’s latest releases, iPhone 6 and iPhone 6 plus have come with their share of glitches and malfunctions. While millions of customers get excited about the latest features new devices showcase, there is a specific number that focuses more on the faults with these new launches. Gene Munster, an analyst at Piper Jaffrey claims that it has become a popular culture among customers.

In San Francisco, the public as well as the media frowned upon the new iPhone Apple’s watch, yet by Wednesday they couldn’t get enough of it.

Apple (NASDAQ: AAPL)’s new operating system update not only caused the cellular data to stop working, but also disabled the Touch ID fingerprint scanner feature. Several Twitter access issues were also reported. Some customers also complained of bending issues with some of the iPhone 6 plus models. Apple (NASDAQ: AAPL) addressed the issues promptly and reassured that a thorough investigation of the software is underway and the company is working to fix all the glitches and problems.

Scott Kessler, a capital analyst at S&P said that the new devices were highly anticipated and when the products came into the market on September 9, the reviews were very favorable. These glitches might take away some of the enthusiasm but will not be able to cause a permanent damage to the reputation of the new devices.

The Apple (NASDAQ: AAPL) stock, for most part, remained unaffected by the news of the malfunctions in the new devices, and iPhone 6 and iPhone 6 plus continue to make record breaking sales. However after the iOS 8 glitches problem surfaced the shares experienced a slight dip during Thursday’s market session. Apple (NASDAQ: AAPL) is aware that with such massive progress, occasional criticism is inevitable. As Apple (NASDAQ: AAPL) products become a global phenomenon, a few malfunctions are expected to surface with each launch. Apple (NASDAQ: AAPL) has taken criticism quite positively in the past and has always succeeded in pleasing its customers. Facebook also goes through a backlash of criticism every time a new application is launched on the social media, but users end up finding the new features quite useful and interesting.

According to Gene Munster, compared to its competitors, Apple (NASDAQ: AAPL) has a flawless record which adds to its popularity, and with each launch; it is harder to spot glitches.

The media has reported quite varying responses to the phone bending issue with the new iPhone 6 plus model. Some customers were quite displeased with this glitch, while others failed to notice that the device had such a problem. A few customers knew that the issue existed, but they felt that it would not affect the performance of the phone in any way.

Apple (NASDAQ: AAPL)’s ability to take criticism in a positive manner has made it a forerunner in the smartphone market. The company must be used to such a response by now. It has become somewhat of a trend where people wait months for Apple (NASDAQ:AAPL) products, then wait in long lines to get them and afterwards launch complaints about it on the social media. Eventually everything gets fixed and Apple moves on to bigger and greater things.